Munro & Noble, based on Church Street in the Highland capital, has been awarded a prestigious industry accolade in recognition of outstanding customer service. The firm has won the Gold Award for the Inverness area and now qualifies for the national annual British Property Awards final to be held this coming weekend in London.
The British Property Awards aim to highlight and reward excellence within the UK’s residential property sector but at a local level. Entries are not invited, and instead agencies are evaluated independently by mystery shoppers against a set of 25 criteria with a specific emphasis on outstanding customer service.
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Without prior warning the judging panel appraise each agency over a period of months. Furthermore, if no agent in an area meets the award standards, then an award is not presented.
At Munro & Noble, Stephen Grant of the firm’s property shop, was singled out for displaying outstanding levels of service.
Gordon McIntosh, Practice Manager at Munro & Noble said: “here at Munro & Noble we could not be happier to have won this accolade, particularly as The British Property Awards is a completely independent organisation.”
He added: “This award is a fantastic achievement for Peter, Thomas, Elizabeth, Fiona and Stephen. It is testament to their dedication in not only wishing to provide excellence in Customer Care, but to actually achieving the very high standards demanded by clients.“
David Gregory from The British Property Awards said it was a great achievement for Munro & Noble. He added: “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Any agent that has been attributed with our award should be proud that their customer service levels provide a benchmark for their local competition.”